Posts Tagged

Ticketing system

9 MSP Technology Solutions in 2024

msp technology solutions

The term “MSP technology” describes the variety of instruments MSPs employ to deliver services and manage their businesses. This kind of technology is typically cloud-based, fully scalable, and designed with efficiency in mind.

The most variable MSP technology pricing is based on the number of users rather than endpoints. Pricing for MSP technology is frequently determined by the number of client endpoints, which can make software rather expansive when an MSP adds more clients.

We’ll discuss some of the top MSP technologies for 2024 in this piece, along with how and why MSPs use them.


Top 9 MSP technology solutions

While MSPs may employ a variety of tools, features, and software in their day-to-day operations, the following five technological solutions are essential for any MSP business.


1. Ticketing system

MSPs use an IT ticketing system to prioritize and manage every client ticket. With the ability to keep a log of every step taken along the route, this technology gives MSPs complete visibility into the whole ticket lifecycle, from the first client request to the resolution. This degree of granularity allows MSPs to assess how well they are managing their clients’ tickets, identify the most often occurring requests, and identify customers who want more assistance than usual.

There is a considerable degree of flexibility and customization available with an MSP ticking system. For instance, a technician can define routing rules for incoming ticks as well as automatic fixes for common issues by using a basic PowerShell automation script.

Also Read: Guide to Check Which Powershell Version You are Using


2. Client portal

Authorized client contacts can check the status of their tickets using a client portal, which lowers the amount of inquiries that MSPs have to answer. Additionally, MSPs have the ability to request more information for a tickеt, which a client can subsequently submit via the portal.


3. Patch management tools

Patch management is essential for preserving the functionality, security, and overall performance of client software and systems. However, manually managing patches is a labour-intensive procedure. Consequently, the majority of MSPs favour automated patch management systems.

Patch management solutions automate the process of identifying, obtaining, testing, deploying, and installing updates (also known as patches) for software and systems. These tools, which are independent of technicians, improve overall performance, enhance functionality, and patch vulnerabilities. However, MSPs can establish policies that demand manual permission or the installation of patches.

Also Read: How to Check System Uptime on Windows


4. Remote monitoring and management (RMM) software

MSPs can remotely monitor their clients’ IT systems, infrastructure, networks, and endpoints with the use of professional RMM tools software. Using this technology, MSPs can address issues as they come up without having to go to the client’s location in person.

Automation of routine operations and bespoke alerts is made possible by technologies such as RMM software and several MSP technologies.


5. Remote access software

RMM tools and remote access software are not the same as the technology that MSPs use to gain access to a particular endpoint. Therefore, even if an RMM tool can keep an eye on networks, a remote access solution allows an MSP to take control of an endpoint, such as a desktop computer, printer, mobile phone, or other device, to diagnose problems and carry out essential tasks.

The only real-world use case for this is when a user reports an abnormality, such a computer that keeps rebooting for no apparent reason. With remote access, a technician may completely investigate the issue as if they were using the computer in person.


6. Data backup and recovery tools

Because MSPs bear a great deal of responsibility for safeguarding their clients against data loss, data backup technology is crucial. The best solution for this test is a system that stores data in the cloud as well as remotely using military-grade backup encryption.

Also Read: What is a Metered Connection?


7. Billing software

Although billing software may not be the first thing that springs to mind when considering MSP technology, it is essential to the operation of a business.

The most effective use of MSP billing software is when it is integrated with ticketing systems and can reconcile tasks with each client’s professional service agreement. Then, it can automatically generate invoices as required, process payments, and guarantee that customers are never overcharged or undercharged for services.


8. Integrations

Even with an all-in MSP technology solution, there may still be legacy software that users would prefer to continue using. That’s when the role of integrations is relevant.

Examples of products that MSPs may choose to incorporate are Google Workspace, Mailchimp, and a Password Vault. All tools and technology are brought together into a single platform by integrations, allowing technicians to access anything they require with just one sign-on.

Also Read: What is BSSID?


9. Reporting

A large portion of MSPs’ work is done behind the scenes, and clients might not be aware of all the ways in which MSPs keep their business systems online, safe, and functioning at peak performance. Reporting tools can assist MSPs in proving the worth of their labour and demonstrating to stakeholders the return on their investment.